Frequently Asked Questions
When will my order arrive?
Orders typically arrive within 3–7 business days. Tracking details are emailed after dispatch.
What is your return policy?
Yes, unopened products may be returned within 30 days. Please contact support before sending anything back.
How long do products stay fresh?
Most products stay fresh for 12 months after opening. Store them sealed, cool, and away from direct sunlight.
Are products safe around children?
Keep products away from children’s eyes and mouths. Adult supervision is recommended during application.
Which hair types can use these products?
Yes. Our collection supports textured, curly, coily, and dry hair. Check each product’s recommended hair types.
Can you help choose my hair products?
For personalized help, contact us with your hair pattern, porosity, and routine. We’ll recommend suitable products.